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ConEdison Phone Numbers

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Call 1-800-752-6633 to report an outage. ConEdison's main customer service phone number is 1-800-752-6633.

Customer Service Phone Numbers

For general customer service, call 1-800-752-6633. Customers who are deaf or have a hearing impairment should call 1-800-642-2308 for TDD/TTY. Customers who are calling from out of state should call 1-212-243-1900.

Bill Pay Phone Number

Call 1-888-925-5016 to pay your bills over the phone 24/7 on Payment Express, ConEd's automated system. Note that ConEdison accepts payment by checking or savings account. Payment by credit or debit card will go through a third party that will charge a processing fee. The following cards are accepted:

  • Most major credit cards
  • Debit cards bearing the MasterCard logo
  • Debit cards from a major banking network, such as NYCE, STAR, or PULSE

Emergency Phone Number

To report a power outage, call ConEdison's emergency line at 1-800-75-CONED (1-800-752-6633) open 24/7. National Grid customers should call 1-718-643-4050.

For gas or dangerous electric emergencies, leave your home and get to a safe place before calling ConEdison.

Visit a Local ConEdison Office

You can also resolve your bill payment, service, and other issues in one of ConEdison's customer service offices.

ConEdison Customer Service Locations
Manhattan Address Phone Number Opening Hours
East Harlem 122 E 124th St, Between Park Ave & Lexington Ave, New York 10035   Monday - Friday, 8:30 a.m. - 5:00 p.m.
Brooklyn Address Phone Number Opening Hours
Boerum Hill 1 Nevins St, at Flatbush Ave, Brooklyn 11217 1-718-624-9468 Monday - Friday, 8:30 a.m. - 5:00 p.m.
Downtown Brooklyn 101 Willoughby St, Brooklyn 11201 1-718-852-8749 Monday - Friday, 8:30 a.m. - 5:00 p.m.
Vinegar Hill 12 Gold St, Brooklyn 11201 1-718-222-2750 Monday - Friday, 8:30 a.m. - 5:00 p.m.
Queens Address Phone Number Opening Hours
Long Island City 31-02 20th St, Long Island City 11105 1-718-274-2732 Monday - Friday, 8:30 a.m. - 5:00 p.m.
Elmhurst 5917 Junction Blvd, Elmhurst 11373 1-718-271-0971 Monday - Friday, 8:30 a.m. - 5:00 p.m.
Flushing 12415 31st Ave, Flushing 11354 1-800-752-6633 (ConEdison hotline) Monday - Friday, 8:30 a.m. - 5:00 p.m.
Bronx Address Phone Number Opening Hours
Soundview, Clason Point Section 1560 Bruckner Blvd, Bronx 10473 1-718-378-0817 Monday - Friday, 8:30 a.m. - 5:00 p.m.
South Bronx/Morrisania 1160 Teller Ave, Bronx 10456 1-718-590-5946 Monday - Friday, 8:30 a.m. - 5:00 p.m.
Van Nest, East Bronx 1615 Bronxdale Ave, Bronx 10462 1-718-597-5463 Hours:
  • Mon 12:00 p.m. - 8:00 p.m.
  • Tues 10:00 a.m. - 6:00 p.m.
  • Wed 12:00 p.m. - 8:00 p.m.
  • Thurs & Fri 10:00 a.m. - 6:00 p.m.
  • Sat 10:00 a.m. - 5:00 p.m.
Staten Island Address Phone Number Opening Hours
Arden Heights 223 Emily Ln, Staten Island 10312 1-718-356-2151 Monday - Friday, 8:30 a.m. - 5:00 p.m.
Woodrow 97 Marisa Cir, Staten Island 10309 1-718-227-1292 Monday - Friday, 8:30 a.m. - 5:00 p.m.
Westchester Address Phone Number Opening Hours
Briarcliff Manor 70 Woodside Ave, Briarcliff Manor 10510 1-914-762-2531 Monday - Friday, 8:30 a.m. - 5:00 p.m.
Harrison 4 Irving Pl, Harrison 10528 1-914-761-3957 Monday - Friday, 8:30 a.m. - 5:00 p.m.
Valhalla 100 Summit Lake Dr, Valhalla 10595 1-914-286-7000 Monday - Friday, 8:30 a.m. - 5:00 p.m.
West Harrison 701 Westchester Ave Ste 201W, West Harrison 10604 1-914-993-2100 Monday - Friday, 8:30 a.m. - 5:00 p.m.
White Plains 1 N Broadway, White Plains 10601 1-914-328-6967 Monday - Friday, 8:30 a.m. - 5:00 p.m.
Dutchess County Address Phone Number Opening Hours
Hopewell Junction 1002 Route 82, Hopewell Junction 12533 1-845-226-2437 Monday - Friday, 10:00 a.m. - 6p.m.
Sat, 10:00 a.m. - 5:00 p.m.

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