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Your Power is Out in Texas - Who to Call?

Extreme and/or unseasonal weather can threaten the delivery of power to your home. While in most cases your retail electric provider is your first point of contact for your electricity concerns, it is your Transmission and Distribution Utility (TDU) who is responsible for responding to power outages and electrical related emergencies.

Is your power out? Find out who to contact here


Find Your Local TDU

There are five utilities (TDU) in the ERCOT service area, which covers most of Texas. The name and contact information of your local TDU is marked on your bill. Otherwise you can find the service territories of the five Texas TDU below:

Houston and Surrounding Areas

The TDU for Houston and the surrounding areas are CenterPoint Energy and Texas-New Mexico Power

Dallas/Fort Worth and Surrounding Areas

The TDU for Dallas, Fort Worth and the surrounding areas are Oncor Electric Delivery (formerly TXU) and Texas-New Mexico Power

West Texas

AEP, Oncor (formerly TXU) and Texas-New Mexico Power are the TDU in West Texas

South Texas

AEP is the TDU for the South Texas area.

Sharyland Utilities is the TDU for 50 000 customers across 29 counties, mostly in the center of Texas.

If you are not within the ERCOT service territory, you need to contact your local municipality or power cooperative 

Call AEP

AEP's emergency outage number is 1-866-223-8508 and is available 24/7. AEP also has published and regularly updates a power outage map

Call CenterPoint

Call CenterPoint toll-free at 1-800-332-7143, or at (713) 207-2222. These numbers are available 24 hours a day, 7 days a week.

CenterPoint also has an outage map.

Call Oncor

Oncor's emergency outage hotline is 1-888-313-4747 and is also open 24 hours a day, seven days a week. Oncor also keeps a power outage map updated on their website. Customers can report an outage online.

Call Sharyland

Call 1-800-545-4513 to report an outage or electrical-related emergency. This number is open 24 hours a day, 7 days a week. Sharyland also updates a power outage map on their website.

Call Texas-New Mexico

Call Texas-New Mexico toll-free at 1-888-866-7456. (Select Option 1 to report an outage) This number is available 24/7.

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