Extreme and/or unseasonal weather can threaten the delivery of power to your home. While in most cases your retail electric provider is your first point of contact for your electricity concerns, it is your Transmission and Distribution Utility (TDU) who is responsible for responding to power outages and electrical related emergencies.
Is your power out? Find out who to contact here
Find Your Local TDU
There are five utilities (TDU) in the ERCOT service area, which covers most of Texas. The name and contact information of your local TDU is marked on your bill. Otherwise you can find the service territories of the five Texas TDU below:
Houston and Surrounding Areas
Dallas/Fort Worth and Surrounding Areas
AEP is the TDU for the South Texas area.
Sharyland Utilities is the TDU for 50 000 customers across 29 counties, mostly in the center of Texas.
If you are not within the ERCOT service territory, you need to contact your local municipality or power cooperative
AEP's emergency outage number is 1-866-223-8508 and is available 24/7. AEP also has published and regularly updates a power outage map
Call CenterPoint toll-free at 1-800-332-7143, or at (713) 207-2222. These numbers are available 24 hours a day, 7 days a week.
CenterPoint also has an outage map.
Oncor's emergency outage hotline is 1-888-313-4747 and is also open 24 hours a day, seven days a week. Oncor also keeps a power outage map updated on their website. Customers can report an outage online.
Call 1-800-545-4513 to report an outage or electrical-related emergency. This number is open 24 hours a day, 7 days a week. Sharyland also updates a power outage map on their website.
Call Texas-New Mexico
Call Texas-New Mexico toll-free at 1-888-866-7456. (Select Option 1 to report an outage) This number is available 24/7.